Digital Helpdesk Support
SCQF Level 6
Apprenticeship programme (Scotland)
The Digital Helpdesk Support with PC Passport Modern Apprenticeship prepares learners with real life skills to enable them to provide crucial helpdesk support. It gives apprentices the skills and confidence they need to understand, and problem solve issues arising for users of digital systems in today’s modern workplace.
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Summary
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About this course
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Careers
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Modules
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Learner support
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Entry requirements
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Enquire now
This course is delivered by QA with the Apprenticeship certificate awarded by SQA.
Level Of Study
SCQF Level 6
Award
Diploma in Digital Applications Support at SCQF Level 6
Apprenticeship Certificate
Awarded by SQA
Entry Requirements
No set requirements
English Language Requirements
None
Mode Of Study
Blended and work-based learning
Duration
10 - 12 months
Assessment Methods
Assessment methods may include a personal reflective statement, workplace observation, witness testimony, or professional discussion
Start Date
Ongoing
Locations
Online and work-based
In today’s business landscape, having skilled individuals who can provide effective helpdesk support is crucial. Our Digital Helpdesk Support apprenticeship teaches real world skills to allow learners to confidently support digital systems in the modern workplace.
Why Digital Helpdesk Support with QA?
Broad Skill Development: Apprentices gain a wide range of skills relevant to their job roles. Whether it’s office tools, finance systems, or web systems, they become proficient in various digital applications.
Practical Experience: Learners get hands-on experience setting up software and systems and providing ongoing support.Â
Industry Relevance: Apprenticeships focus on industry-specific needs, ensuring learners acquire knowledge directly applicable to their work environment
This course prepares you for roles in:
- First line support
- Helpdesk administration
- IT support
- IT technician
- IT administrator
Core modules
- Developing personal and team effectiveness
- Health and safety in IT and Telecoms
- Understanding the potential of IT
Technical and professional skills modulesÂ
- PC passport
- Troubleshooting in action
- Microsoft Azure fundamentals & AZ-900 exam
- Data Modelling and SQL
Workplace modules
- Using collaborative technologies
- Bespoke software
- Investigating and defining customer requirements in IT and telecoms systems
- Setting up an IT system
- Plus many more options that can be discussed with your account manager/skills coach.
You'll have a whole team behind you to help you get the most out of your apprenticeship, including:
- Your line manager
- A skills coach
- A safeguarding specialist
- A learning support specialist
There are no set entry requirements for learners. The only thing to bear in mind is that your job role must fit your chosen apprenticeship qualification, allowing you to complete the relevant modules. QA will undertake a role-matching exercise to help you.
Interested in hiring an apprentice?
Contact us today via the form or give us a call on 0113 220 7150
If you're an individual interested in starting an apprenticeship, find out more here